Software Engineering

Bon Appetite Restaurant ERP

Orlando Diggs
11 Jan 2022
5 min read

Introduction

Bon Appetite is a restaurant chain with 50 locations across the United States. They were facing challenges in managing their inventory and kitchen items, resulting in losses. Additionally, they did not have a system for online ordering and table reservations, which was impacting their customer experience and revenue.

To solve these challenges, Bon Appetite approached Technologia Solutions LLC, a company specializing in custom software solutions. Technologia Solutions LLC provided a fully customized ERP software solution that helped Bon Appetite manage their inventory, take online orders, and streamline their operations. This case study explores the challenges faced by Bon Appetite, the solutions provided by Technologia Solutions LLC, and the resulting impact on Bon Appetite's business

Challenges Faced By Bon Appetite

Bon Appetite was facing several challenges that impacted their operations, customer experience, and revenue. These challenges included:

  1. Mis-management of inventory and kitchen items: Bon Appetite was struggling to manage their inventory and kitchen items effectively. They were experiencing losses due to over-ordering or under-ordering, expired items, and pilferage.
  2. No online ordering or table reservation system: Bon Appetite did not have a system for online ordering or table reservation, which impacted their customer experience and revenue.
  3. Inefficient operations: Bon Appetite was struggling to manage their operations effectively. Their processes were manual and time-consuming, resulting in delays, errors, and customer dissatisfaction.

Solutions provided by Technologia Solutions LLC

Technologia Solutions LLC worked closely with Bon Appetite to understand their business needs and provide a customized solution that would address their challenges. They provided the following solutions:

  1. Customized ERP software solution: Technologia Solutions LLC developed a fully customized ERP software solution that was designed to meet Bon Appetite's specific requirements. The solution included features for inventory management, order management, table reservation, and reporting.
  2. Inventory management: The new ERP software solution provided Bon Appetite with real-time visibility into their inventory levels, usage, and orders. This enabled them to manage their inventory more effectively, reduce waste, and prevent losses.
  3. Online ordering and table reservation system: The new ERP software solution provided Bon Appetite with an online ordering and table reservation system. This enabled customers to place orders and reserve tables online, improving their experience and increasing revenue.
  4. Streamlined operations: The new ERP software solution streamlined Bon Appetite's operations by automating many of their processes. This reduced errors, delays, and customer dissatisfaction, resulting in increased efficiency and revenue.

Impact on Bon Appetite's Business

The new ERP software solution provided by Technologia Solutions LLC had a significant impact on Bon Appetite's business. It helped them to overcome the challenges they faced and achieve their business goals. Some of the key impacts include:

  1. Increased revenue: The new ERP software solution enabled Bon Appetite to take online orders and reservations, increasing their revenue by 800% in the first year.
  2. Improved customer experience: The new ERP software solution provided Bon Appetite with an online ordering and table reservation system, improving their customers' experience and increasing customer satisfaction.
  3. Efficient operations: The new ERP software solution streamlined Bon Appetite's operations, reducing errors, delays, and customer dissatisfaction. This resulted in increased efficiency and revenue.
  4. Reduced inventory loss: The new ERP software solution provided Bon Appetite with real-time visibility into their inventory levels, usage, and orders. This helped them to manage their inventory more effectively, reducing inventory loss by 70%.

Conclusion

Technologia Solutions LLC provided Bon Appetite with a customized ERP software solution that helped them to manage their inventory, take online orders, and streamline their operations. The solution resulted in increased revenue, improved customer experience, efficient operations, and reduced inventory loss. This case study highlights the importance of having a custom software solutions for your business