Software Engineering

Arc Travel Hotel SaaS

Orlando Diggs
11 Jan 2022
5 min read

Introduction

Arc Travel is a travel and hospitality company that owns over 150 hotels and resorts across the world. Their existing booking system was outdated and could not handle the increasing number of reservations and transactions. As a result, they were losing business and their revenue was declining.

They approached Technologia Solutions LLC to develop a new SaaS product that could help them manage their end-to-end necessities for their hotels. Technologia Solutions LLC developed a customized SaaS product that digitized their business and enabled them to accept reservations, payments, and automate their processes. This case study explores the challenges faced by Arc Travel, the solutions provided by Technologia Solutions LLC, and the resulting impact on Arc Travel's business.

Challenges Faced By Arc Travel

Arc Travel's outdated booking system was not equipped to handle the increasing volume of reservations and transactions. As a result, they were losing business and their revenue was declining. They were also struggling to manage their end-to-end necessities for their hotels, including reservations, payments, and automating their processes. Some of the challenges they faced included:

  1. Outdated booking system: The existing booking system was outdated and could not handle the increasing volume of reservations and transactions. This resulted in lost bookings and revenue.
  2. Manual processes: Arc Travel's processes were largely manual, which made it difficult to manage their hotels efficiently. This resulted in delays, errors, and customer dissatisfaction.
  3. Payment processing: Arc Travel's payment processing system was not secure, which posed a risk to customer data and led to payment disputes.
  4. Lack of automation: Arc Travel's processes were not automated, which resulted in delays and errors. This made it difficult to manage their hotels efficiently and resulted in customer dissatisfaction.

Solution Provided By Technologia Solutions LLC

Technologia Solutions LLC worked closely with Arc Travel to understand their business needs and develop a customized SaaS product that would meet their requirements. They provided the following solutions:

  1. Customized SaaS product: Technologia Solutions LLC developed a customized SaaS product that was designed to meet the specific needs of Arc Travel. The product enabled them to manage their end-to-end necessities for their hotels, including reservations, payments, and automating their processes.
  2. Secure payment processing: The new SaaS product provided a secure payment processing system that was designed to protect customer data and prevent payment disputes. This gave customers confidence in booking with Arc Travel and helped to increase revenue.
  3. Automated processes: The new SaaS product automated many of the processes that were previously manual. This enabled Arc Travel to manage their hotels more efficiently and reduce errors and delays. This resulted in improved customer satisfaction and increased revenue.
  4. Real-time reporting: The new SaaS product provided real-time reporting that enabled Arc Travel to monitor their business performance and make informed decisions. This helped them to identify areas of improvement and increase revenue.

Impact On Arc Travel's Business

The new SaaS product developed by Technologia Solutions LLC had a significant impact on Arc Travel's business. It helped them to overcome the challenges they faced and achieve their business goals. Some of the key impacts include:

  1. Increased revenue: The new SaaS product enabled Arc Travel to accept reservations and payments from customers around the world. This helped them to increase revenue and grow their business. In the first year after implementing the new SaaS product, Arc Travel's revenue increased by $50 million.
  2. Improved customer satisfaction: The new SaaS product automated many of the processes that were previously manual. This resulted in improved customer satisfaction and reduced customer complaints. Customers were able to book their reservations easily, pay securely, and receive confirmation quickly.
  3. Streamlined operations: The new SaaS product automated many of the processes that were previously manual. This enabled Arc Travel to manage their hotels more efficiently and reduce errors and delays